Terms and Conditions

Welcome to With Lots of Love By Jen. Please read these Terms and Conditions carefully before using our website and purchasing our products. By accessing or using any part of this website, you agree to be bound by these Terms and Conditions. If you do not agree to all of the terms, you may not access the website or use any services.

1. General Information

Company Name: With Lots of Love By Jen
Contact Email: withlotsoflovebyjen@gmail.com
Location: Naples, FL, USA

2. Product Information

All products available on our website are handmade with the utmost care. Due to the nature of handcrafted goods, slight variations in color, design, or scent may occur, which adds to the uniqueness of each product. All candles are made from high-quality ingredients, with approximate sizes and specifications listed in each product description.

3. Order and Payment Policy

Pricing: All prices are listed in USD and are subject to change without prior notice.
Payment Methods: We accept major credit cards, debit cards, and PayPal. All payments must be completed prior to order processing.
Order Confirmation: Once an order is placed, you will receive an email confirmation. Please review your order details to ensure accuracy.

4. Shipping Policy

Shipping Locations: We ship within the United States, including all 50 states.
Shipping Timeframe: Orders are generally processed within 3-5 business days. Shipping time may vary depending on location and seasonal demand.
Shipping Costs: Shipping fees are calculated at checkout and vary based on order weight and destination.
Local Pickup: Select candle scents are available for local pickup in Naples, Florida. Please see product listings or contact us for availability.

5. Returns and Refunds

Return Policy: Due to the handmade nature of our products, all sales are final. We do not accept returns or exchanges unless the item arrives damaged.
Damaged Items: If your item arrives damaged, please contact us within 48 hours of delivery with photos of the damage. We will offer a replacement or refund, based on the situation.
Non-Refundable Items: Custom orders and sale items are non-refundable.

6. Candle Care and Safety

We recommend following these safety guidelines for optimal candle use:

Trim the wick to ¼ inch before each burn.
Never leave a burning candle unattended.
Keep candles out of reach of children and pets.

7. Intellectual Property

All content, including text, graphics, logos, images, and products, is the property of With Lots of Love By Jen and is protected by copyright laws. Unauthorized use of any content on our website is strictly prohibited.

8. Disclaimer of Warranties

We strive to provide accurate information on our website, but we do not warrant that product descriptions or other content is accurate, complete, reliable, or error-free. All products are provided “as is” without any warranties.

9. Limitation of Liability

With Lots of Love By Jen is not liable for any direct, indirect, incidental, or consequential damages arising from your use of our website or products. This includes damages for loss of data or profits.

10. Changes to Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time. Any changes will be posted on this page, and your continued use of our website constitutes your acceptance of any revised terms.

11. Contact Information

For any questions or concerns regarding these Terms and Conditions, please contact us at withlotsoflovebyjen@gmail.com

returns and exchanges

At With Lots Of Love By Jen, we pride ourselves on delivering high-quality, handmade products crafted with care. Your satisfaction is our top priority! Please review our policy below to help us resolve any issues with your order.

1. Returns Policy

Eligibility for Returns
Due to the handmade nature of our products, returns are accepted only if the item is defective or damaged upon arrival. We are unable to accept returns for custom or personalized orders. Please reach out within 7 days of delivery if your product qualifies for a return.

Return Process
To initiate a return, contact us at [Contact Email/Phone]. Be sure to provide your order number and photos of the product showing the issue. Once approved, we’ll provide you with instructions on how to proceed.

Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, a credit will be applied to your original payment method within 5–7 business days.

2. Exchanges Policy

Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of delivery. We’ll arrange for an exchange and send you a replacement item as quickly as possible at no additional cost to you.

Product Variations
Because each item is handcrafted, slight variations in color, scent, and design may occur and are not considered defects. These unique qualities make each piece one-of-a-kind!

3. Cancellations

Order Cancellations
Orders can be canceled within 24 hours of purchase. After this period, your order may already be in production and may not qualify for cancellation. Please reach out as soon as possible if you need assistance.

4. Shipping Costs

Return Shipping
For approved returns, customers are responsible for shipping costs. Shipping costs are non-refundable. If an exchange is required due to a defect, With Lots Of Love By Jen will cover the cost of shipping the replacement.

5. Contact Us

If you have any questions about our Returns and Exchanges Policy, please reach out to us at withlotsoflovebyjen@gmail.com We’re here to ensure you love your experience with With Lots Of Love By Jen!

Terms and Conditions

returns and exchanges

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